Privacy Policy

Effective Date: August 13, 2026

That Cafe respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how 15278007 Canada Inc., operating as That Cafe (“That Cafe,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit our website, contact us, place an order, or otherwise interact with us.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

  • Contact Information

    • Your name;

    • Email address;

    • Telephone number;

    • Delivery or billing address; and

    • Other information you provide when contacting us.

  • Order Information

    • When you place an order, we or our ordering provider may collect:

    • The items you order;

    • Order modifications and special instructions;

    • Pickup or delivery information;

    • Order date, time, and value;

    • Transaction and payment status;

    • Loyalty or promotional information; and

    • Information relating to questions, concerns, or refund requests. Please avoid including sensitive personal or medical information in general order notes. If you need to tell us about a food allergy, contact us directly before ordering.

  • Payment Information

    • Payments are processed by third-party payment providers. These providers may collect your payment-card number, expiry date, billing address, and other information needed to process the transaction.

    • That Cafe does not directly store your complete payment-card information.

  • Communications

    • We may collect information you provide when you:

    • Send us an email;

    • Call us;

    • Submit a website form;

    • Communicate with us through social media;

    • Request customer support; or

    • Provide feedback or submit a review.

  • Website and Device Information

    • When you visit our website, we or our service providers may automatically collect information such as:

    • Your IP address;

    • Browser and device type;

    • Operating system;

    • Referring website;

    • Pages viewed;

    • Links clicked;

    • Approximate geographic location;

    • Date and time of your visit; and

    • Cookie and similar technology identifiers.

2. How We Use Personal Information

We may use personal information to:

  • Receive, prepare, process, and fulfill orders;

  • Process payments, refunds, and credits;

  • Communicate with you about an order;

  • Provide pickup or delivery services;

  • Respond to questions, requests, feedback, or complaints;

  • Provide customer service;

  • Send promotional communications when you have consented or when otherwise permitted by law;

  • Administer promotions, discounts, or loyalty programs;

  • Maintain and improve our website, menu, services, and customer experience;

  • Understand website traffic and usage;

  • Detect and prevent fraud, misuse, or security incidents;

  • Maintain business, accounting, and transaction records;

  • Enforce our Terms and Conditions;

  • Comply with legal, tax, regulatory, and food-safety obligations; and

  • Protect the rights, safety, and property of our customers, employees, and business.

We will not use your personal information for an unrelated purpose without obtaining consent when required by law.

3. Consent

We collect, use, and disclose personal information with your consent or as otherwise permitted or required by law.

Consent may be express or implied depending on the nature of the information and your interaction with us. For example, when you provide contact and order information, you consent to its use for processing and fulfilling your order.

You may withdraw your consent to certain uses of your information by contacting us. Withdrawal of consent will not affect information already processed and may limit our ability to provide certain services.

4. Online Ordering and Payment Providers

Online orders and payments may be processed through third-party platforms, such as Clover or another ordering, delivery, or payment provider.

When you use a third-party platform, your information may be collected directly by that provider and handled according to its own privacy policy and terms. That Cafe may receive limited information from the provider, such as your name, contact details, ordered items, pickup or delivery information, and transaction status.

We encourage you to review the privacy policy of any third-party platform before providing personal information.

5. Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, tags, and similar technologies. These technologies help us:

  • Operate essential website features;

  • Remember preferences;

  • Understand how visitors use the website;

  • Measure website performance;

  • Identify and correct technical issues; and

  • Evaluate marketing or promotional activity.

Some cookies are necessary for the website to function. Other cookies may be optional.

You can manage cookies through your browser settings and, where available, through the website’s cookie preferences. Disabling certain cookies may affect how the website functions.

6. Marketing Communications

If you subscribe to receive news, promotions, or other marketing communications, we may use your name and contact information to send those messages.

We will send electronic marketing communications in accordance with applicable Canadian law. You may unsubscribe at any time by:

  • Clicking the unsubscribe link in an email;

  • Following the instructions included in a message; or

  • Contacting us at [email protected].

  • Unsubscribing from marketing messages will not prevent us from sending transactional communications relating to an order, payment, or customer-service request.

7. When We Share Personal Information

We do not sell or rent your personal information.

We may share personal information with service providers that help us operate our business, including:

  • Online ordering platforms;

  • Payment processors;

  • Delivery providers;

  • Website hosting providers;

  • Email and communication services;

  • Analytics and advertising providers;

  • Customer-management systems;

  • Cloud storage and technology providers;

  • Professional advisers, such as accountants, insurers, or lawyers; and

  • Government, regulatory, or law-enforcement authorities when required or permitted by law.

These providers are authorized to access personal information only as reasonably necessary to provide their services or meet legal obligations.

We may also disclose personal information in connection with a proposed or completed sale, transfer, financing, reorganization, or other transaction involving all or part of our business, subject to appropriate confidentiality protections.

8. Information Processed Outside Canada

Some of our service providers may store or process personal information outside Ontario or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or government authorities under those laws.

We use reasonable measures when selecting and working with service providers, but we cannot control the laws of other jurisdictions.

9. How Long We Retain Information

We retain personal information only for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy;

  • Provide services and customer support;

  • Maintain transaction and business records;

  • Meet legal, accounting, tax, or regulatory obligations;

  • Resolve disputes; and

  • Protect our legitimate business interests.

When information is no longer required, we will securely delete, destroy, or anonymize it, subject to applicable law and technical limitations.

10. How We Protect Personal Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These measures may include limiting access to personal information, using reputable service providers, securing accounts, maintaining appropriate passwords, and using encrypted connections where available.

No website, electronic transmission, or storage system is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

11. Your Privacy Rights

Subject to applicable law, you may request:

  • Access to the personal information we hold about you;

  • Information about how your personal information has been used or disclosed;

  • Correction of inaccurate or incomplete information; or

  • Withdrawal of consent for certain uses of your information.

You may also ask a question or submit a complaint about our privacy practices.

We may need to verify your identity before completing a request. Certain information may not be accessible or removable when we are required to retain it by law or have another lawful reason to do so.

To submit a request, contact us using the information at the end of this policy.

12. Third-Party Links

Our website may link to third-party websites and services, including ordering platforms, delivery services, payment providers, maps, and social-media platforms.

We do not control the privacy practices or content of those services. This Privacy Policy applies only to information handled by That Café. We encourage you to review the privacy policies of third-party services before using them.

13. Children’s Privacy

Our website and online ordering services are intended for a general audience and are not directed specifically to children.

We do not knowingly collect personal information from children without the consent of a parent or legal guardian when such consent is required. If you believe a child has provided personal information to us without appropriate consent, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or legal obligations.

The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.

15. Contact Us

Questions, requests, or complaints about this Privacy Policy or our handling of personal information may be directed to:

Privacy Officer


That Cafe
511 Lacolle Way
Orléans, Ontario K4A 5B6
Canada

Email: [email protected]


Telephone: (343) 505-0110

Our Location

511 Lacolle Way, Orléans, ON K4A 5B6, Canada

That Café

Orléans, ON

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Address

511 Lacolle Way
Orléans, ON K4A 5B6

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